Get to know us

Our mission

Our mission is to offer unique, high-quality products at competitive prices, providing exceptional customer service and a seamless shopping experience for every customer, every time.

Our vision

Our vision is to become the leading online destination, inspiring trust and loyalty by consistently exceeding customer expectations and setting new standards in e-commerce excellence.

Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to FELAV. By accessing or using our website (the “Site”), you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully.

2. Use of the Site

2.1 Eligibility: You must be at least 18 years old to use this Site. By using the Site, you represent that you are at least 18 years of age.

2.2 Account Responsibility: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

3. Orders

3.1 Order Acceptance: All orders placed on our Site are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

3.2 Pricing and Availability: Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions.

4. Payment

4.1 Payment Methods: We accept various payment methods including [list accepted payment methods, e.g., credit cards, PayPal, etc.].

4.2 Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

5.1 Shipping Policy: Please review our Shipping Policy for detailed information about shipping times, costs, and carriers.

5.2 Risk of Loss: All items purchased from our Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy: Please review our Return Policy for information about returns, refunds, and exchanges.

6.2 Refunds: Refunds will be issued to the original payment method within [number] days of receiving the returned item.

7. Intellectual Property

7.1 Ownership: All content included on this Site, such as text, graphics, logos, images, and software, is the property of FELAV or its content suppliers and protected by international copyright laws.

7.2 Trademarks: FELAV trademarks and trade dress may not be used in connection with any product or service that is not FELAV’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits FELAV.

8. Limitation of Liability

In no event shall FELAV be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site.

9. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [NY/USA].

10. Changes to Terms

We reserve the right to modify these Terms at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.11. Contact Information

Questions about the Terms should be sent to us at [sales@felav.com].

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These terms provide a broad foundation for the operation of your online store. Be sure to tailor them to fit your specific business model, and consider consulting with a legal professional to ensure they meet all legal requirements for your jurisdiction.

Privacy Policy

At [Your Store Name], we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose personal data when you use our website and online store.

Information We Collect

- Personal information: name, email address, phone number, billing and shipping addresses.

- Order information: products purchased, order history, payment method.

- Login information: username and password.

- Browser and device information: IP address, browser type, device type.

How We Use Your Information

- Process and fulfill orders.

- Send order updates and shipping confirmations.

- Respond to customer service inquiries.

- Send marketing and promotional emails (if you opt-in).

- Improve our website and store experience.

Information Sharing

- We share personal data with third-party services: payment gateways, shipping providers, email marketing platforms.

- We may share data with legal authorities to comply with legal obligations.

Data Security

- We use SSL encryption to protect data transmitted between your browser and our website.

- We implement appropriate security measures to protect against data breaches.

Your Rights

- Access and correct your personal information.

- Request deletion of your data.

- Object to processing of your data.

- Request data portability.

Changes to This Policy

- We reserve the right to update this policy without notice.

- Your continued use of our website and store constitutes acceptance of changes.

Contact Us

If you have questions or concerns about our privacy policy, please contact us at [sales@felav.com] or [1243 Mace Avenue, Bronx, NY, USA].

Effective Date: 2024

Please note that this is just a sample and you should adjust it according to your specific needs and local laws (e.g. GDPR, CCPA). It's also a good idea to consult with a legal professional to ensure your privacy policy is adequate and compliant with relevant regulations.

Returns & Refunds policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail sales@felav.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

1243 Mace Avenue, Bronx, NY, USA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sales@felav.com